I am a seasoned technology leader and Senior Support Manager with nearly two decades of experience managing $24 \times 7$ Production and Application Support for Cloud SaaS products. Currently leading teams at Cognizant Technologies, I specialize in driving operational excellence through strategic planning, vendor management, and the optimization of scalable data architectures. My technical expertise spans AWS, Python, SQL, and Java, complemented by an M.Tech in Artificial Intelligence and Data Science from IIIT Kottayam. Having held leadership roles at HERE Technologies, Cvent, and Edifecs, I have a proven track record of managing global support operations for major enterprise clients while maintaining strict SLA compliance. As a certified PMP and CSM, I am passionate about mentoring professionals in incident management, technical consulting, and the integration of AI/ML into modern support workflows. My goal on Topmate is to help you navigate career transitions, master process automation, and lead high-performing technical teams.