With a certification in Technical Support Fundamentals from Coursera and a diploma in jchne+ cloud from Jetking Noida Learning Center, I am a Cloud Support Engineer at TechPIO Services LLP, where I leverage advanced technologies to streamline operations, enhance efficiency, and fortify cybersecurity measures. I work with a variety of tools, such as Huntress, SentinelOne, ThreatLocker, Avast, Manage, Autotask, IT Glue, Network Glue, and Acronis, to provide comprehensive IT support and solutions to clients. My core competencies include IT automation, cybersecurity, and server management. I am proficient in implementing automation tools such as ConnectWise Automate, Azure Active Directory, and Azure infrastructure, to streamline tasks, ensure secure authentication and authorization, and reduce manual effort. I also have hands-on experience in monitoring server performance, managing backups, configuring and managing standard group policies, firewall VPN setups, virtual servers, and root cause and system log analysis. My goal is to deliver seamless IT workflows, safeguard assets, systems, and data from potential threats and unauthorized access, and provide positive experiences to clients. I am a dedicated and results-oriented professional, who values collaboration, contribution, and support. I am always eager to learn new skills, explore new technologies, and take on new challenges.