As a senior support engineer L2, I bring extensive experience in troubleshooting, diagnosing, and resolving complex technical issues across a range of software systems. I am skilled in providing exceptional customer service and collaborating closely with cross-functional teams to ensure timely resolution of critical incidents. With 3 years of technical experience, I have command in problem-solving, manual testing, API testing, extracting logs, being more focused on US region clients, finding the root cause, and working with the cross-functional teams. Being as a part of the team, helped the team members with knowledge transfer, statement of issues and RCAs, and improving their skills.