As a Customer Success Manager at WebEngage, I help clients leverage the power of the cloud-based marketing automation platform to achieve their business goals. I have a B.Sc in Computer Science from Mumbai University. I have 2.3+ years of experience in customer success, working with B2B and B2C clients across various industries and geographies. I use my customer engagement, analytical, and information technology skills to provide effective solutions, resolve issues, and drive retention and loyalty. I also collaborate with the product, sales, and marketing teams to provide feedback and insights from the customer perspective. I am passionate about delivering value and satisfaction to our customers, and contributing to the growth and success of WebEngage.