Thank you for submitting a request for Dual Display Profile verification. We will try to process your request in three days, if you dont receive a response from us in three days, we will refund your amount.

Use this Service to initiate a manual verification by allowing us to invite you to join a Zoom call to cross-verify the selfie you've submitted with the identity document provided, as well as check the authenticity of the identity document itself. If we are unable to complete your request within a three-day period, your payment will be refunded. However, if your application is processed and subsequently rejected, no refund will be issued. In such a case, you are welcome to submit a new identity verification document and reapply for verification by paying the applicable fees. Upon approval of your request, we will send you an email detailing how to use your photo identity. In the Question below, please re-confirm the email address by typingREQUESTING EMAIL VERIFICATION FOR &lt;your email address&gt;

Identity Verification

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This is an exclusive support channel dedicated for HexaEight customers to get access to Priority Support for immediate assistance. 

The premium support channel can be utilized for guidance and setup of HexaEight products, such as Controlled GPT, Token Server, HexaEight Middleware, and System Authentication.

When scheduling a session for premium support, please specify whether you require help with Controlled GPT or other HexaEight products.

To ensure our expert can provide quick and effective solutions, please include detailed information about your support request.

If you are not looking for premium support, please reach out to us creating a ticket on our Website.

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If you need a priority response from our team within an hour use this option. If our team does not respond to you within an hour, then the response is converted to a priority support ticket and answered at the earliest. In addition since the ticket could not be responded in the 1 hour time frame, we will refund back your amount after 24 hours

Premium priority response from our team, for your questions

Priority Response

Book a call with our expert who will understand your requirements or the challenges you are facing when deploying or using HexaEight Products. Our expert will then will guide you with a optimal resolution or even provide hands on support to resolve the problem. Use this option, if you do not want to create a support ticket and then wait for our Support team to respond using the normal turn around time frame. If your request for paid support is cancelled by our team due to unavailability of an expert, we will refund your amount.

Personalized One-to-One Video Call With our Expert

Premium Priority Support - 30 minutes

Premium Priority Support - 60 minutes

Our Basic Enterprise support provides you with the opportunity to address up to fifteen separate incidents (tickets) in a month, with expert assistance available 24x7. Each incident is initially allocated a 30-minute support session and extended on a case by case basis. Our support expert will remain engaged and follow up with you via phone or email or chat until the problem is resolved and ticket closure is in place.

Enterprise Support - Basic

Our Enterprise Pro support provides you with the opportunity to address up to fifteen separate incidents in a month, with expert assistance available 24x7. Each incident is initially allocated a 30-minute support session and extended if the case is unresolved even after 30 minutes.&nbsp; Our support expert will remain engaged and follow up with you via phone or email or chat until the problem is resolved and ticket closure is in place.

Enterprise Support - Pro

Controlled GPT is an innovative GPT Application that provides you a static web site front end application using Quasar Framework or React framework and a GPT Middleware as a Back-End. If you need to customize the front end and back end to suit your business needs, you can engage with our front end and backend experts who will understand your requirements, develop a customized solution and help you deploy the customized UI in your environment. This packaged service allows you to book multiple sessions with our experts who will work on your solution and deliver the customized solution. Based on the assessment from our experts, you can book both Front-End and Back-End Developer slots using the below links: Front End UI Developerhttps://topmate.io/hexaeight_support/957669 Back End AI Developerhttps://topmate.io/hexaeight_support/957685

Controlled GPT Customization

During this session we will understand and discuss the customization requirements for the Controlled GPT Backend Middleware Service including any requirements for custom prompts and code functions. After this session we will asses the complexity of the work and the effort required along with the development hours required to implement the customization. Based on the assessment provided by our experts , the end customer can book a Back-End Development package Please note If your request is cancelled by our team due to unavailability of an expert, we request you to reschedule the booking to the next available booking slot.

Backend-End Customization Requirements

During this session we will understand and discuss the customization requirements for the front-end user interface After this session we will asses the complexity of the UI changes and the effort required along with the development hours required to implement the customization. Based on the assessment provided by our experts , the end customer can book a Front-End Development package Please note If your request is cancelled by our team due to unavailability of an expert, we request you to reschedule the booking to the next available booking slot.

Front-End Customization Requirements

Customize Controlled GPT to suit your business