With over 15+ years of progressive experience in IT support, I have developed a comprehensive skill set across diverse roles, ranging from hands-on technical troubleshooting to team leadership. Currently serving as a Senior Support Engineer . I oversee operational excellence, mentor team members, and ensure the delivery of high-quality support solutions. My expertise extends into cloud and DevOps technologies, where I have gained valuable experience in deploying, managing, and optimizing cloud-based infrastructure and services. I am adept at leveraging cloud solutions to enhance scalability, improve performance, and drive cost efficiency for business-critical operations. Throughout my career, I have demonstrated a consistent ability to adapt to evolving technologies, optimize processes, and foster collaboration within cross-functional teams. As I look toward the future, my objective is to transition into a role that not only builds on my current expertise but also enables me to deepen my knowledge of DevOps practices and further integrate cloud methodologies to drive innovation and operational efficiency. I am passionate about delivering impactful results, leading with integrity, and embracing challenges as opportunities for growth. If you are seeking a results-oriented professional with expertise in IT support, cloud technologies, and leadership, I would welcome the opportunity to connect.