I’m Hemant Kumar, a PMP®-certified IT Delivery & Transformation Leader with 17+ years of experience driving digital transformation, service delivery, and client success across BFSI, Airlines, Government, and Energy verticals. I specialize in managing complex IT programs and Global Delivery portfolios, having led teams from offshore and 5 years at onshore (USA). My focus is on delivering measurable results. 📈 Improved customer conversion by 400% and retention by 350% in CRM programs ✅ Maintained 98%+ client satisfaction across multiple Fortune 500 accounts 🔧 Reduced incidents by 78% while ensuring business continuity for critical systems 🌍 Spearheaded digital transformation initiatives, including a 20M+ user “super app” program What sets me apart: ✔ Strong mix of technical depth & leadership acumen ✔ Proven record of stabilizing portfolios, scaling operations, and improving performance ✔ Recognized with 2× Contextual Masters Awards, multiple Best Manager/Team awards, and selected for INSEAD leadership programs (top 1/1000 nomination) ✅ Recognition & Credentials – ✔ PMP® Certified ✔ INSEAD Certified Strategic Transformation Advisor & Growth Leader (top 1/1000 nomination-based programs) ✔ 2× Contextual Masters Award Winner & multiple Best Manager/Team recognitions ✔ Certified Mentor – developing next-gen IT leaders I’m passionate about aligning technology with business strategy to deliver growth, innovation, and long-term value.