During School & college days...Curiosity drove me & was always hungry for New learnings... though the numbers telling you different story about me....Being an engineer giving attention to detail & finding out the root cause always fascinated me...during early days of professional journey, got a chance to explore various aspects of an customer journey within an organization & i was fortunate. Year went by & after having worked for more than 20 years in CX functions, in India and across SAARC countries, that curiosity is still there which helps me while interacting with the Prospects, Customers, Consumers & analyzing market new trends.. Always believe that curiosity, continuous learning & focus on People / Process / Technology in every aspect of customer centric eco system can lead to long term sustainable growth of an Organization. With an aim to help SMBs on CX Strategy & execution, founded HP consulting - A CX Consulting Firm. The focus is always on People, Process & Technological improvements to enhance Customer Experience for sustainable growth. We work with the organizations as a Strategic & Implementation partner ..