Are you seeking a seasoned professional with a wealth of experience in Information and Communication Technology (ICT), IT infrastructure, and cutting-edge systems and network technology? Look no further! With 6 years of hands-on experience in the field, I bring a deep understanding of the complexities and nuances of modern IT landscapes. My expertise spans a wide range of areas within ICT, including: ✔Computers: Hardware, software, troubleshooting, and repair ✔Servers: Installation, configuration, and maintenance ✔Networks: Design, implementation, and troubleshooting ✔Telecoms: Installation, configuration, and troubleshooting ✔Ticketing systems: SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager ✔Chat tools: Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom ✔Remote tools: Citrix Gotoassist, TeamViewer, Anydesk, and more. ✔Email management: Microsoft Outlook, Gmail, Yahoo Mail ✔Phone: Landline, mobile, VoIP ✔Project management: Microsoft Project, Asana, Trello ✔MS Application: Microsoft Excel, Office (Word, Excel, PowerPoint), Outlook, OneNote ✔Internet research: Google Search, Bing, Yahoo ✔Knowledge base: Creation and maintenance ✔Standard Operating Procedure SOP and Quality Assurance: Creation and maintenance ✔Admin Assistance | Tech Support | Customer Service Tools: Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, and Office 365, Google Drive, Dropbox, OneDrive EXPERIENCE: ✔IT Technical Support Specialist ✔Provided technical support to employees on a variety of computer, server, network, and telecoms issues ✔Resolved issues quickly and efficiently ✔Worked effectively with other IT staff to maintain and improve the IT infrastructure ✔Successfully completed all projects on time and within budget WHY HIRE ME? ✔I am a highly skilled and experienced IT Technical Support Specialist with a proven track record of success. ✔I am able to quickly identify and resolve issues. ✔I am a team player and I am able to work effectively with others to achieve common goals. ✔I am available to work on a full-time or part-time basis, and I am willing to travel. CONTACT ME: Please feel free to message me at any moment to discuss your forthcoming projects or to request a project consultation. I look forward to hearing from you!