I am a dedicated and results-driven professional with experience of 3years in ServiceNow development. As a Certified ServiceNow Developer/Admin at Capgemini, Mumbai, I have gained extensive expertise in customizing the Incident, Change, and Service Catalog modules to meet specific process requirements. I have successfully modified workflows, automated processes, and implemented catalog UI policies and client scripts to enhance user experience and enforce requirements. Utilizing Script Includes and background scripts, I have prioritized efficient development practices and ensured data validation and verification. Throughout my career, I have consistently delivered projects on time, managed batch processes, and ensured timely incident resolution. I am well-versed in project planning, best practices, and standards, with a strong command of Open Edge Advanced Business Language. With a keen eye for detail, I excel in problem-solving and possess excellent communication skills, enabling effective collaboration with stakeholders and clients. Skills: - Experience with Incident, Change, and Service Catalog modules. - ServiceNow Certified System Administrator. - Proficient in ServiceNow workflows, UI policies, and client scripts - Open Edge Advanced Business Language - Project Management - Best Practices and Standards - Project Planning - Familiarity with scripting languages, including basics of JavaScript and HTML - Knowledge of database management systems and SQL - Experience with Agile development methodologies - Cloud-Based Technologies I am passionate about leveraging my skills and experience to enhance functionality and efficiency in ServiceNow development environments. I thrive in challenging and dynamic environments and am committed to delivering high-quality solutions that drive business success.