Technology program management and service delivery leader with over 22 years of global experience having proficiency in strategizing, designing, planning and execution of large-scale enterprise and service-provider telecom programs and digital services. Extensive experience in setting up and handling global customer support organizations to provide round the clock consulting and technical support for customer escalations. CORE COMPETENCIES: • Global Program Management • Technical Program Management • People leadership and mentoring • Service delivery management • Agile Program Management • Operations and Delivery excellence • Strategic planning, budget controls and problem resolution for large-scale programs • Technically hands-on • Telecom consulting services management • Customer support and vendor management • Process and productivity improvement • Good communication skills and enjoy making effective presentations Volunteered with PMI and CASI and have taken up leadership roles at regional and national levels. Have enjoyed conducting organization-wide Hackathon events. Firm believer in the saying, "a sound mind in a sound body" and an avid marathoner!