Multi-Discipline Corporate Infrastructure Services. Senior Manager, currently leading multiple service groups with overall 40+ multi-talented seasoned Technology Engineers and Subject Matter Experts to deliver Database Services & Platform Services. Responsible for Availability, Security & Compliance Management, and Automation of deliverables over Ansible platform. Diverse experience in leading & managing various lines of infrastructure services from Corporate Database Services - Availability, Security & Compliance to Platform Services and Service restoration & recoverability; ITIL & Agile Practices, drive innovation & automation. Stakeholder Management, Escalation Management, Weekly Governance with Client / Sending Geo, Build Strategy to improve upon Service Delivery and Client Satisfaction. Review Contractual SLAs, RACI matrix, perform QBR with Client etc. Expert in working with Cross functional Remote teams spread across locations, in hybrid and multi-Customer environment. Responsible to deliver services in line with SLAs and Oversee Outage Management, Change Management, DR Management, and establish preventive measures against identified root cause of various critical events and problems on all outage situations and availability issues. People Management, Budget Management, Hiring, Progression, R&R, Efficiency, Attrition, and Talent Management. Lead and set direction to team and implement projects in alignment with customer IT strategy. EXIN DevOps Master IBM Certified Data Science Professional Oracle Certified RAC GI Administrator Advanced PG Deploma in Computer Applications ITIL Foundation Certified