With 18 years of experience in IT Service Management, I excel in defining and implementing enterprise-level infrastructure standards, guidelines, metrics, architectures, and processes. My expertise spans Infrastructure Management, Change Management, Release Management, Configuration Management, Incident Management, Problem Management, IT Service Continuity, SLM, Availability Management, Capacity Management, Environment Delivery, Quality Assurance, ITIL V3 Process Designing, Application Maintenance, Quality Reviews, and Project Management. I'm an ITIL V3 Expert, ITIL4 Managing n ISO 20000, ISO 27001, ISO 22301 Lead Auditor, SIAM, DevOps, and COBIT certified professional. My extensive experience encompasses ITSM, IT Governance, Risk Management, Quality Assurance, and Process Excellence. I specialize in ITIL4 and ISO 20000 standards implementation. Dealing with diverse clients from financial institutions, FMCG, Telecom, Automobile, and Pharmaceutical sectors has honed my client-facing skills. My experience covers ICT Process, Infrastructure areas, including IT Operations, LAN/WAN, and Project Management. My expertise extends to Business Relationship Management, ITIL frameworks, Remedial Plans, and Recommendation Plans for ISO 20000 processes. I'm committed to continuous learning, strong in written and verbal communication, and foster a culture of process excellence. Costing and budgeting of services are part of my repertoire, contributing to financial efficiency. My international exposure includes India, England, Netherlands, and Poland. I'm driven by a customer-focused approach, aligning IT solutions with client needs, and I seek opportunities to contribute effectively to IT Service Management and IT Governance roles.