In the business of changing cost centres to experience centres! Experience working in varied domains like Blockchain, Fin-tech, Edtech/SaaS, E-com, Hospitality and Telecom. Service professional with 15 years of experience in Pro-active customer experience, Contact centre management, Customer life cycle management, Escalation management, Telesales, Tele-collection, Loan Credit card operations/support and Inventory Management, blockchain. Part of founding team of Gild - India’s first spends account! Also, part of the team which launched a targeted personal loan and SaaS product in the education space. Additional skills such as Lean Six Sigma, Analytics and business intelligence to make seamless day to day operations. Ability to select and work with diverse teams, handle multiple tasks and always open for additional responsibilities. Worked with APAC,EMEA,NA and Pan India teams and customers.