I'm a Conversational AI Engineer with 6+ years of overall work experience, including 4+ years specializing in building intelligent IVR and chatbot solutions using Dialogflow CX, Node.js, and Google Cloud Platform. I started my career in the Mechanical industry for 3 years, where I developed strong problem-solving and process optimization skills. Later, I transitioned into IT and have since built AI-driven voicebots and chatbots that improved call handling efficiency, resolution speed, and customer experience.