WORK WITH GLORIA- MENTORSHIP
WORK WITH GLORIA (6-MONTH CSM MENTORSHIP)
You’re a Customer Success Manager.
But you know you’re capable of more.
Work with Gloria for 6 months to move from reactive execution to strategic influence
through guided mentorship that helps you think, decide, and lead like a top-tier CSM.
No courses.
No scripts.
No spoon-feeding.
Just real growth.
Apply to Work With Gloria →
You’re doing the job…
But:
- You’re stuck in reactive support
- Renewals feel unpredictable
- You’re not seen as strategic
- You’re not influencing decisions
And deep down, you know:
👉 You’re underutilized.
WHY MOST CSMs STAY STUCK
- You’ve been taught what to do
- But not how to think
So when real situations happen…
This mentorship is built differently.
You won’t be told what to do.
You’ll be guided to:
- Think through complex customer situations
- Make decisions with confidence
- Handle real-world ambiguity
- Build strategic presence
HOW THIS WORKS
Built on proven, evidence-based mentoring principles:
- Co-exploration (we think together)
- Reflective questioning
- Honest, competency-based feedback
- Psychological safety + accountability
WHAT YOU’LL EXPERIENCE
- Deep 1:1 conversations
- Real scenario breakdowns
- Strategic thinking development
- Honest, direct feedback
- Consistent accountability
PROGRAM STRUCTURE
6 Months of Guided Mentorship
- Bi-weekly 1:1 sessions (60 mins)
- Monthly cohort strategy circles
- Slack access (direct + community)
- Real-time feedback loops
YOUR 6-MONTH TRANSFORMATION
Month 1 — Self-Mastery
Clarity, strengths, and mindset shift
Month 2 — Adoption & Value
Understand usage, risk signals, success planning
Month 3 — Relationships
Stakeholder mapping, multithreading
Month 4 — Risk & Renewal
Churn prevention, expansion thinking
Month 5 — Advocacy & Influence
Voice of customer, internal impact
Month 6 — Leadership
Executive presence, strategic positioning
WHAT YOU’LL WALK AWAY WITH
- Strategic thinking ability
- Clear decision-making frameworks
- Strong stakeholder influence
- Renewal & expansion confidence
- A portfolio that proves your value
❌WHAT THIS IS NOT
- Not a course
- Not passive learning
- Not step-by-step instructions
If you’re looking to be told what to do…
this won’t work for you.
WHO THIS IS FOR
This is for you if:
- You’re already in Customer Success
- You want to move into strategic roles
- You’re ready to be challenged
- You’re willing to think and act
TESTIMONIALS
“I stopped second-guessing myself. I now lead conversations confidently.”
“This changed how I think—not just how I work.”
YOUR MENTOR
Gloria Michael
Customer Success Leader | Mentor
- 7+ years in CS & fintech
- Award-winning CS professional
- Built and mentored hundreds of aspiring and current CSMs
INVESTMENT
$1,000
or
3 payments of $350
This is not for everyone.
Only 8 spots per cohort.
Apply now if you’re ready to grow.
FAQ
Do I need to be a CSM already?
Yes. This is for current or experienced professionals.
Will you tell me exactly what to do?
No. I’ll guide you to figure it out and become independent.
What if I don’t get results?
You’ll have clear KPIs and accountability. Results depend on your execution.
You don’t need another course.
You need:
- Better thinking
- Better decisions
- Better positioning
That’s what this mentorship gives you.