I talk about #nocode, #automation, #customerservice, #customersuccess, and #customerexperience Knowledge Hunter, Blogger, Social Media Aficionado, Open Source FanBuoy, Tea Lover. I’m a customer success leader with a diverse experience across multiple domains and a decade+ of professional experience in customer success, solutioning, support, and software development. I was a part of the fintech unicorn Chargebee’s early-stage journey, where I helped ramp up the Support and Customer Success functions as an early team member. I was also with Whatfix, working closely with Fortune 500 companies to drive digital adoption. I then headed the customer success team at Bureau.id, building their CS team from scratch. After the brief stint at Bureau, I've moved back to Chennai (dear old Madras) and currently working with ZoomInfo, building up their Digital CS team for our SMB customer base and a team of adoption experts.