As a Business Operations Analyst at Hamilton, I apply my data analytics skills and knowledge to support the company's strategic and operational decisions. I have implemented various projects on data warehousing, machine learning, business intelligence, and management of organization, using SQL, R, and Python programming languages. I have also gained industry-level experience in handling CRM systems using Salesforce, and creating dashboards and reports using Tableau, Power BI, and Microsoft Excel. I have successfully supervised new software patch releases and undertaken different testing while managing bug-related issues with the development teams, using tools like Jira and Service Desk. I hold a Master of Science degree in Data Analytics from National College of Ireland, where I learned and applied different data mining techniques to gain constructive insights and conclusions. I am an enthusiastic learner and a team player, with strong reasoning, interpersonal, and problem-solving skills. I am currently seeking opportunities to further develop and enhance my analytical and technical abilities, and to contribute to the company's growth and innovation.