I have over 10 years of experience as a business analyst and product owner, working in diverse domains such as healthcare, finance, retail, logistics, telecom, and entertainment. I am a certified scrum product owner (CSPO), scrum master (CSM), and project manager essentials (PME) with skills in agile, Salesforce, JIRA, and Microsoft tools. Currently, I am a senior business analyst and scrum master at United Airlines, where I collaborate with cross-functional teams to deliver innovative solutions for our customers. I enhance the initiatives and epics for the products and services by using advanced models and frameworks. My goal is to provide seamless experience and satisfaction by providing high-quality and value-added features.