A professional manager, specialized in UX Design, UX Processes, Product Management, and project coordination to deliver enhanced and digitally consumed products to improve customer loyalty, time to market, and product sales opportunities for increased revenue and profitability. Key Achievements 1-Developed the UX Product Management Process to enhance the standardization of project outcomes for each stage of the process landscape, which improved resource utilization by 30% and advanced Vodafone’s production cycles. 2-Lead the full process life cycle from application to customer acquisition of a customer journey and re-designed the customer experience for improved user satisfaction during customer on-boarding for a fast in-take process and enhanced revenue from the product usage of Param POS services affecting bottom-line results by %5. 3-Designed and Built the web and mobile platform infrastructures required for providing micro-credit for param users, developed the user processes for developing a solid online framework for the marketing to strategize and be useful from the consumer and user perspective. 4-Initiated the mobile Param app and customer web dashboard development and enhancement projects for users to improve customer loyalty as well as increase new customer acquisitions to facilitate product usage and provide additional flexibility and benefits for users. 5-Executed the user and customer experience processes and harmonized it with the business analysis to optimize the Credit Loan Process Project at Ziraat Bank to enhance client experience while supporting more clients at the branch offices. 6-Implemented the Siebel contact center support screens project to transition to an in-house developed web-based application by developing end-to-end screen designs based on user experience and usability for Vodafone’s agents. 7-Designed the booking processes and forms of the mobile application for Turkish Airlines, which received high recognition from the market and users. Improved the system’s profitability by segmenting each plane’s seating capacity and offered value-added packages for THY customers. 8-Managed the project for the retail leader Al-Tayer Group at UAE to develop a unique mobile application for in-store sales assistance to provide a fast response to customer requests and needs in achieving stretched daily targets in branded stores like the Banana Republic and Guess.