Experienced Trainer -capability development (L&D) with a demonstrated history of working in the information technology and services industry. Strong human resources professional skilled in Research, Sales, Leadership, Public Speaking, and Microsoft Office. My passion is observing people, and behavior patterns in individuals and groups. With this passion for observation and an eye-for-detail, it is interesting to figure out how people respond in group and I believe an effective L&D team can help people realise their potential in their environment I am train the trainer certified and that has helped me understand people and their strengths better. I have experience in managing an end-to-end process; starting with Training Needs Analysis (TNA), designing the module, implementing it, gathering and incorporating feedback. My specialties are Business Etiquette, Business Communication, Emotional Intelligence, Interpersonal Skills, Presentation Skills, Cross- the L&D team can galvanize that. It is a constant endeavor to understand, acknowledge and capitalize the true potential of the Human Force of a company.