Hello there, It's a pleasure to introduce myself. My name is Gaurav and I hope you're doing well. I would like to take this opportunity to welcome you to my profile. I am an experienced professional with over 8 years of work experience. My journey started as a Travel Consultant and Visa Assistant where I gained extensive knowledge of various countries' travel locations, making travel plans, creating itineraries, and issuing visas for different countries. After spending 2.5 years in this role, I shifted my focus to customer interaction and joined the customer success team in my current company. My responsibilities in this role include on-site customer on-boarding, requirement gathering, product and domain-related problem solving, and handling customer's concerns regarding product and domain. I have a strong knowledge of logistics and supply chain domains, accounting and finance domains, and GST compliance. I also possess expertise in various platforms like HubSpot, Jira, Freshchat, Figma, Intercom, ERPNext, testing, and making test plans for various scenarios. Aside from my professional life, I have a passion for singing, writing, cooking, learning new things, reading, and traveling. I believe in living a balanced life, both personally and professionally. Thank you for taking the time to read about me. I look forward to connecting with you further.