Hello! Thank you for visiting my profile. I am currently working as a ServiceNow Developer at Sopra Steria, where I contribute to building scalable and efficient ITSM/HRSD solutions. I hold two ServiceNow certifications: Certified System Administrator (CSA) Certified Application Developer (CAD) I’m passionate about automating workflows, enhancing user experience on the ServiceNow platform, and continuously learning to stay aligned with industry best practices.