➤ Highly motivated and performance driven professional with a proven track record of successfully launching new business lines and achieving multi-million-dollar revenue growth with a consistent YoY increase of over 2x. ➤ In my current role, successfully managing Customer Experience Business Service Line (SAP, Microsoft, Salesforce, Tacton) for clients worldwide to acquire projects, drive business growth, strategic transformation of portfolio with P&L/EBIT/CSAT responsibility. ➤ Close to 15 years of extensive consulting experience across a diverse range of industries, including Consumer Goods, Pharmaceuticals, Automotive, Manufacturing, and Retail, with a focus on Customer Experience (CX) Transformation. ➤ Expert (PM, Sr. Business Analyst) in CRM/e-Commerce implementation projects for B2B/B2C/Marketplace businesses on both On-premises and Cloud platforms. ➤ Experienced in handling international assignments (Europe, Middle East, APAC), direct customer interaction, operating in multi-lingual, multi-cultural work environment with global teams. ➤ Possess strong skills in aligning business needs with technology solutions to ensure seamless IT-business integration. ➤ Master of Business Administration (Marketing) and Bachelor of Engineering (Mechanical) from reputed institutes. ➤ Dedicated to continuous learning and growth, with exceptional communication, people management, presentation, and leadership abilities. Specialties: Digital Business Strategy, CX Transformation, Portfolio Management, Project Management, Pre-Sales, Consulting, CRM, eCommerce.