Neobank Financial Model (Excel), Relocare Template

Launch and forecast faster.

This is the driver-based Excel model we built for our own neobank (Relocare) and now use as a reusable template. In 60,90 minutes, you can tailor assumptions and get a clean P&L, unit economics, CAC payback, and runway, without starting from a blank sheet.

Who it helps

• Founders and product/ops leads asking, "How do we launch a neobank and prove the economics?"
• Finance leads who need a board-ready model before vendor talks/fundraising.
• Operators comparing build vs. BaaS, subscription vs. interchange-only, or EU vs. US costs.

Questions this model answers

• What ARPU can we expect from interchange, FX spread, subscriptions, and card fees?
• How do KYC/AML, BaaS/sponsor bank, card issuing, SEPA/IBAN, support & fraud impact gross margin?
• What CAC and conversion do we need for 30/60/90-day payback?
• How sensitive is the plan to activation, card spend, churn, and pricing?
• What's our runway by month under Base / Upside / Downside?

What's inside (tabs & outputs)

• Assumptions, market, pricing, activation & churn, CAC, conversion funnel.
• Revenue, interchange, FX, subscriptions/tiers, card/ATM fees.
• Costs, KYC/AML per user, BaaS/sponsor program fees, issuing & scheme, SEPA/IBAN, fraud/chargebacks, support, cloud/ops.
• Cohorts & Retention, monthly cohorts → LTV by segment.
• Unit Economics, ARPU, COGS, contribution margin per active, LTV/CAC.
• P&L & Cash, monthly P&L, cash flow, runway tracker.
• Scenarios & Sensitivity, Base / Upside / Downside toggles; key driver sliders.
• Charts, payback curve, runway, growth vs. margin.

Why it different

Built by operators for operators. This is the actual model we used for Relocare and later adapted for client work at FinBox Solutions, structured, documented, and ready to edit. No macros, no black boxes.

Format & delivery

• Excel (.xlsx), instant download. Works in Excel, Google Sheets, or Numbers.
• Clear data dictionary & cell notes.
• Color-coded inputs (blue), calcs (black), outputs (green).

How to use (recommended first 30 minutes)

1. Duplicate the file and set country & currency.
2. Update pricing & take-rates (interchange, FX spread, subscription tiers).
3. Fill CAC + funnel (visit → KYC pass → first card spend).
4. Enter KYC/AML, BaaS, issuing, IBAN/SEPA unit costs from your vendors.
5. Pick Base/Upside/Downside and review P&L / payback / runway.
6. Export the one-page summary for your deck.

License & updates

• Single-user license for internal use (no resale/redistribution).
• Free updates for 90 days if we refine the template.

Next step (optional help)

Want us to tailor it and pressure-test the plan? Book a Neobank Blueprint or FinTech Idea Audit, and we'll convert your assumptions into a one-page action plan in 24h.