IT Project and Program Manager with a proven track record of delivering transformative solutions for global customers across a wide range of IT services, including AI, web and mobile applications, advanced analytics, RPA, staff augmentation, and more. With over 16 years of IT experience, including 9+ years leading high-value projects and programs, I have a deep understanding of the software development lifecycle and the ability to manage complex multi-workstream projects effectively. In addition to my project management credentials, I am also an ontological coach, equipped to empower professionals in unlocking their latent potential and catalyzing personal and organizational growth. KEY SKILLS: Strategic IT Program and Project Management, Service Delivery Management, Customer Success Management, Multicultural Team Leadership, Change Management Expertise, IT Services and Vendor Management, Technical Proficiency in Agile Methodologies, AI/ML, Cloud, Big Data, UI/UX, DevOps, MLOps, ERP and e-commerce Systems.