I am an IT professional with over 11+ years of experience in technical support and a foundational understanding of software development and its lifecycle. Since graduating with a Bachelor’s in Computer Applications, I have witnessed and adapted to the evolving landscape of technology, consistently striving to make a meaningful impact through my work. Throughout my career, I have developed strong expertise in both on-premises and cloud-based technologies. My experience includes: - Proficient in managing Microsoft Active Directory and Azure Active Directory to ensure security and compliance across diverse environments. - Skilled in leveraging cloud storage management solutions to optimize data accessibility for users. - Adept at implementing IT Service Management (ITSM) best practices to streamline processes, improve service delivery, and enhance user satisfaction. - Committed to providing exceptional end user support and troubleshooting, ensuring seamless user experiences and minimal downtime. I am a collaborative team player who embraces challenges as opportunities for growth. My professional approach emphasizes building strong relationships with stakeholders while focusing on delivering high-quality results. I am always eager to learn and adapt, continually seeking ways to enhance my skill set and contribute positively to my team and organization.