As a seasoned information security/CRM/BI technology professional with more than 20 years of experience leading IT teams and overseeing and streamlining company data, video, and voice communications infrastructure. Directs IT department operational activities and provides solution support (24x7) that enhances mission-critical business operations. High level of competency with operating systems, office suites, information security and compliances, disaster recovery, internal IT audit, being audited by external auditors, IT governance, risk management, develop and maintain IT SOPs, operational technologies, and advanced computer networking with proven ability to lead and manage projects with high levels of technical and functional complexity. I have some roles: * I was a QA Tester Manager (Aug 2007-Dec 2011) in Sigma Solution Integration Corp. in the ICT integration service industry, responsible for implementing quality assurance tasks for releasing new software products/applications such as ERP systems and mobile applications, for defects or issues. * Satria was an ICT Manager (Apr 1997- July 2007) with GRAHAM Technology plc. (now acquisition by VERINT Technology), deploying VERINT® CRM in Telkomsel. * Satria was an ICT Auditor (Nov 1992-Mar 1997) for BULL Honeywell Int Corp. that had a project in Indonesia and was responsible for auditing the Civil Servant Management Information System. Prior to that Kwa Eng Kiing worked as a senior information security/CRM/BI Manager in QA testing strategy and planning, BI data pipeline platform, CRM in Health app services for 20 years at various overseas IT Corp. such as DNR corp., Sigma corp. , Bull Int Corp., Graham Tech across Europe. Specialties: QA Testing strategy and Planning, data pipeline platform, ICT Strategy Mgt, ICT deployment Mgt Strategy, Cloud Computing, ERP, WMS, TMS, BI data warehouse architect, CRM in Health app mgt services, IT Security, IT network infrastructure, and app solution Architecture • Software Engineering (SDLC Software development) • Cybersecurity • Customer Relationship Management (CRM) development • Salesforce CRM development , MuleSoft (SOAP/REST API) and ALTERYX ETL tool for Tableau BI and SCRIBE API: o MFC o VisualForce o APEX o Testing & Exceptions • Machine Learning • Mobile app development • Cloud Computing (AWS, Azure, etc) • Big Data & ETL (extracted Transform Language) • Computer Security • Project Management – PMBOK • Appium-Mobile Automation Testing Frameworks