With over a decade of experience in the BPO industry, I worked with two of the biggest BPO companies in the Philippines, Concentrix (then Convergys) and TDCX. I am a seasoned Operations Supervisor, where I oversee the performance of my team in delivering quality service to our clients and users. I am Lean Six Sigma certified and skilled in data analysis, process improvement, and quality assurance. I have a strong background in technical and hospitality domains, having worked for Microsoft, Linksys, and Airbnb accounts. As a leader, I inspire my team to perform at its optimum by providing intensive coaching, people development, and real-time assistance. I foster positive communication and trusting relationships within my team and with our stakeholders. I am committed to achieving our goals and exceeding our expectations. I am looking for a career opportunity where I can leverage my expertise, enhance my skills, and contribute to the success of the organization.