Trust, collaboration and motivation are fundamental to break silos and contribute to strengthening a genuine customer-centric culture. I have turned customer relations into partnerships by leading operational win-win projects with competitive FMCG industry customers. My goal is to contribute to organizational success. I have gained experience in the following areas:  Customer Service • Order process management (Order to cash) • Customer Relationship management • Key Customer Metrics • Order fulfillment • Customer complaints management • Master Data  Sales and Operations planning (S&OP): • Demand planning • Inventory management • Sales reporting  Logistics • Local and International (Import & Export process)  Invoicing  Continuous improvement • Performance Management System aligned to Business plan • Root Cause Analysis • Process and procedure creation and implementation • Lean white and yellow belt projects • Service Level Agreement  Information Technology • SAP,BI • Office- word, PowerPoint, Excel (proficient) • Project Management programs  Human Resources Management • Training and development • Performance management program • Organizational health & Safety I have delievered high levels of productivity, profitability, and customer loyalty. I embrace challenges and envision problems as opportunities to grow