Problem Management & RCA (Root Cause Analysis)

Problem Management & RCA (Root Cause Analysis) – Live Session

In this session, I will guide you through effective Problem Management practices and RCA techniques to help you prevent recurring incidents and improve long-term system reliability.

What You’ll Gain:

• A clear understanding of the Problem Management lifecycle — from incident correlation to root cause identification and long-term fixes
• How to conduct Root Cause Analysis (RCA) using data from logs, metrics, and post-incident evidence
• Frameworks and tools to document and track problems, contributing to system learning and process improvement
• Best practices for writing actionable RCA reports that drive accountability and follow-ups
• Guidance on building a problem-solving culture across engineering and ops teams

Who is this for?

• SREs, DevOps, and TechOps professionals
• Incident responders looking to reduce repeat issues
• Teams aiming to build resilient systems and improve operational maturity

By the end of the session, you’ll know how to investigate recurring issues, uncover true root causes, and create lasting solutions that enhance stability.