I have over 10 years’ of work experience in IT strategic solutions implementation, digital & TMT transformation which includes conceptualization, design , roll-out and propagation of project management processes, methodologies and best practices across various pillars of project management such as schedule management, scope management, risk management, stakeholder management , communication management .etc. Also I have extensive experience of quality audit, review and collaboration of various kind of projects which includes Lead and Support projects, Multi department projects. ✦ Multifaceted professional with 10+ years of experience in Technical Application Support ✦ Facilitated various types of Projects such as Enhancement, Testing, Maintenance, Operations and Production Support ✦ Working with multiple enterprise customers to understand their unique requirements ✦ Participation in standard installation, release and configuration management tasks ✦ Receive, review, analyze and troubleshoot system issues, which include – Reproducing issues, Reviewing logs, Referencing documentation, Cross-functional coordination, ✦ Proven excellence in communication, presentation, interaction and drafting skills ✦ Demonstrated problem solving skills and proven customer interaction experience ✦ Good Exposure to the all Phases of Software Development Life Cycle (SDLC) ✦ Root cause analysis, troubleshooting, developing maintenance fixes ✦ Problem solving skills and attitude for self-learning newer applications ✦ Excellent oral and written communication skills in English Technical Skills ✦ Operating System - UNIX/Windows XP/NT/Vista/Win7/10 ✦ Database - SQL server, MS-Access, Oracle, Azure ✦ Documentation Tool - MS Word, MS Excel ✦ Version Control Tool - Perforce, Bugzilla, TeamTrack, JIRA ✦ Programming Languages - SQL, UNIX, HTML, Java webapps ✦ Tools - Anydesk, TeamViewer, TOAD, Blue Prism, UIPath, Snow