About me

"Time and experience has taught me that in the long run, "we will eventually be remembered and recognized because of our actions and attitude and not because of our designation or position, so Learn Together & Grow Together" § Accomplished, committed and creative IT professional & an ITIL qualified professional with overall 14.1 years of rich experience in ServiceNow Techno-Functional Consulting, ServiceNow Architect, ITSM Consulting & Implementation, Process Governance, Process Re-Engineering, IT Operations, Service Delivery with real-world experience building relationships between clients & IT Team. § Enabling change in the organization by identifying and articulation the customer needs and the rationale for change, thereby recommending solutions that add value to the customers. Proficient in global client management and engagements. § Understand the scope of the implementation and set expectations with the customer and internal stakeholders on timelines, effort estimates, the scope of migration, and financial management along with financial reports for projects. § Created techno-functional solution designs after performing IT infrastructure architectural assessments; developed work products like solution design documents, architectural overview diagrams, operational models, and deployment models for IT infrastructure and application engagements § Adept in areas of Service Transition, Service Operation, and Continual Service Improvement. Excelled in several ITSM/ITIL Business Process Consulting roles for global corporations. § Proficient at managing & leading teams for running successful process operations and extensive experience of developing standard Policy, Process, Procedures & work instructions for business excellence as per ITIL Standards. § Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction. § Rich experience as People Developer, Successfully delivered 20 Guest Lectures in Deemed University and other management & Technology institutes in Haryana, Gurugram & Maharashtra. § Having 3000+ hrs. experience in-classroom training and in total covered 5000+ students. § Successfully completed Batches (45-60Hrs Each) of ServiceNow Techno – Functional Training Batch. (80% Functional , 20% Technical). § Conducted 100+ user training for End Users, Fulfiller, and customers. § Participated in Pre Sales ServiceNow demonstration to customers. § Running own YouTube Channel and sharing knowledge with students and working professionals.