• Professional with over 23 years of experience in Customer Services and Business Development • Sectors worked: Telecom, Consumer Durables & International public sector • Managed Regional and National operations for Channel service management with a team above 20 Service managers. • Responsible for running a profit centre with complete P&L ownership • Handle, Head National Service Strategy function for Mobile Handset segment of Sony Ericsson India & Videocon Mobiles • Experience in almost all the functions of Customer Service & Business development - Service Marketing, Managing Service as a profit centre, people excellence, Channel management, franchisee management, call centre management, Business control division, Retention, forward and reverse logistics, SCM, collections & revenues. • Worked as a Sales Leader for Sony Ericsson, Videocon Mobiles and Ingram Micro at a regional and National level Experience in line support functions: • Profit Centre Management • Collection & bad debt Management • Customer retention and loyalty development • Service marketing & Revenue - Up selling • Product and Customer life cycle management • Distribution and Service Agency/ franchisee set up and their operation • Managing high CSI & DSI by managing the best TAT’s for the tasks. • Control Defective Stock Generation and ensure effective disposal through effective material management