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Two decades. Five Global Capability Centers built from scratch. 2,500+ professionals scaled across India, Philippines, and Japan. A $130M+ P&L. And somehow, I still find time to Google myself. (Purely for quality control purposes, I assure you.) Beyond operating roles, I 𝗮𝗱𝘃𝗶𝘀𝗲 organizations on growth, transformation, and strategy, which is a sophisticated way of saying I help smart people avoid the mistakes I've already made. I write. A lot. The 𝗚𝗖𝗖 𝗖𝗵𝗮𝗸𝗿𝗮𝘃𝘆𝘂𝗵𝗮 𝗖𝗵𝗿𝗼𝗻𝗶𝗰𝗹𝗲𝘀 explores the strategic traps GCC leaders walk into, named after an ancient military formation you enter with confidence and exit with humility. 𝗗𝗶𝘃' 𝗖𝗼𝗿𝗻𝗲𝗿 𝗢𝗳𝗳𝗶𝗰𝗲 𝗖𝗵𝗿𝗼𝗻𝗶𝗰𝗹𝗲𝘀 is my more candid take on what really happens behind closed executive doors. And, 𝗡𝗮𝘃𝗿𝗮𝘀, my leadership poetry series, maps nine ancient Indian emotions onto the modern leadership journey, because sometimes a spreadsheet just doesn't capture what a quarter actually felt like. But I also write poems about love, loss, longing, and the ordinary magic of being human. Leadership isn't the only thing worth feeling deeply about. I'm passionate about bridging industry and academia, co-founded 3AI, India's first nonprofit for AI and Analytics professionals, because the next great business insight is probably sitting in a PhD thesis no one in a corner office has read yet. I'm fixing that, one ecosystem at a time, and pursuing my own Executive PhD along the way. Outside the boardroom? I sing, genuinely, not just in the shower. I played cricket at state level, which means I understand both the agony of a dropped catch and the discipline of a long innings. And I'm a father to two teenagers, which if I'm being honest is the most humbling leadership role I've ever held. No P&L prepares you for that negotiation. Joined this founding cohort because the best leaders never stop being students. 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Hi,

Thanks for booking this session with me. To make best use.of our time together, please send the details of topic that you would like to discuss - along with with objectives you want to achieve from this session. I would appreciate if you could share these details atkeast 24 hours in advance of our session.

Looking forward to speak you.

Regards

Divesh

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A GCC company in India is typically a wholly owned subsidiary of a US or European multinational. Unlike a BPO that serves many external clients, a GCC serves only its own group, which is why its roles sit closer to the parent company's core business."},{"question":"How many global capability centers are there in India?","answer":"India is the world's largest GCC destination, with more than 1,600 centers operating across the country and new ones announced almost every week. The GCC sector in India employs well over a million professionals and generates tens of billions of dollars in annual revenue, with newer centers moving beyond back-office support into product engineering, AI, and analytics ownership."},{"question":"Why are companies opening global capability centers in India?","answer":"Three factors dominate: the scale of India's English-speaking engineering, data, finance, and design talent pool; a meaningful cost advantage at comparable quality; and a delivery ecosystem two decades deep. Time-zone coverage, improving digital infrastructure, and state-level incentives add to the case. Increasingly, multinationals are also building AI, analytics, and product engineering capability here rather than only cutting costs — which is changing the kind of roles GCCs hire for."},{"question":"How to set up a global capability center in India?","answer":"A typical sequence: define the business case and the functions the center will own; run a location strategy that compares cities on talent, cost, and infrastructure; decide the entity structure and complete registrations and compliance; hire the country leader early; build the employer brand before hiring at scale; and set up governance and operating models with the parent company. Most centers struggle when they are treated purely as a cost line, attrition is underestimated, or headcount scales faster than leadership depth."},{"question":"What is GCC strategy?","answer":"GCC strategy is the blueprint that defines what a center will own, where it will operate, how it will be structured, and how it will grow in value over time. It covers functional scope, location footprint, operating model, talent plan, technology investments, and governance. A strong GCC strategy moves the center beyond cost arbitrage toward owning products, platforms, analytics, and AI outcomes for the parent organization."},{"question":"What is GCC location strategy?","answer":"GCC location strategy is the process of deciding where a company should place its centers and why. Companies typically weigh talent availability for specific skills, salary and attrition benchmarks, real estate and infrastructure costs, nearby university pipelines, state incentives, and ecosystem maturity. Many balance a mature tier-1 hub such as Bengaluru, Hyderabad, or Pune against emerging tier-2 cities that offer lower costs and fresher talent but thinner senior leadership."},{"question":"What is GCC talent strategy?","answer":"GCC talent strategy covers how a center attracts, develops, and retains the workforce it needs to deliver its mandate. In practice this means employer branding in a crowded market, structured hiring for niche digital skills, continuous upskilling in AI, cloud, and data, career paths aligned with parent-company grades, and retention programs built for India's high-attrition environment. Because the entire GCC business case rests on people, talent strategy is treated as a board-level agenda at the best-run centers."},{"question":"How to get a job in a GCC in India?","answer":"Start by identifying GCCs operating in your domain — multinationals in banking, retail, healthcare, telecom, and technology all run large centers here. Build skills these centers actively hire for, such as data engineering, AI/ML, cloud, cybersecurity, product management, and finance operations. Tailor your resume around measurable outcomes, optimize your LinkedIn for recruiter searches, and work referrals hard. Freshers can enter through campus programs and graduate analyst roles, while experienced professionals are usually tested on business impact and domain depth rather than technical skills alone."},{"question":"How do I find a list of GCC companies in India?","answer":"There is no single official register, but you can build a dependable list by following annual GCC industry reports and city-wise studies, searching LinkedIn for companies with \"GCC,\" \"captive center,\" or \"technology center\" in their India descriptions, browsing the careers pages of large multinationals, and tracking announcements of new centers in the business press. Job portals also tag GCC employers, which helps you see which GCC companies in India are actively hiring right now."},{"question":"Which cities in India have the biggest GCC hubs?","answer":"The deepest clusters are in Bengaluru, Hyderabad, Chennai, Pune, Mumbai, and the Delhi NCR. There are dense concentrations of global capability centers in Pune and Mumbai spanning IT, BFSI, and engineering R&D, while Bengaluru and Hyderabad lead in product and AI work. Tier-2 cities such as Coimbatore, Indore, Kochi, and Jaipur are emerging as cost-effective alternatives with growing engineering pipelines."}]}}]

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