A self-motivated and organized professional with experience in ServiceNow applications Designing, Implementation, Development, Administration and Production support. Eager to secure a role where I can utilize my technical proficiency and professional knowledge, while also embracing new challenges with sheer determination and dedication, thereby further refining my skill set. Environment as a Service(EaaS) Project: Developed a scalable and efficient EaaS solution on the ServiceNow Platform. Automated environment provisioning and management to streamline deployment processes, reducing setup time by 40%, which is implemented with ServiceNow & Vmware integration. • Involved in whole SDLC from Requirements gathering to Designing, Development, testing. • Followed Agile Methods and daily Scrums to track the progress of the project and to make any scope creeps in the project. • Created Order Guide & Catalog items for Auto Provisioning of VM’s and generated related tasks using workflows. • Created the custom widgets and add quick links on Service Portal using Angular JS, HTML5, CSS. • Create REST API call integration to Vmware. • Configure the Mid Server Installation and Vmware to communicate. • Designed Workflows, along with standard Workflow templates, which can be reused. • Created workflow with approval processes, run scripts, validation rules and security rules. • Worked on Catalog Client Scripts, Catalog UI Policies, Catalog UI Actions to manage various requirements under Service Catalog items. • Responsible for the identification of new data sources and data attributes based on CMDB deliverables. • Used Custom table to import the data into CMDB classes and relationship classes. • Created new attributes on Application, Server and database classes as requested. • Used Script Includes, Business rules to closure of RITM’s and Create CI’s or Update status of CI’s. Virtual Agent(VA) Project: • Involved in implementing Virtual Agent and Agent chat. • Enabled NLU and created intents and Utterances as required(AI). • Set up new Virtual agent topics and chat experiences. • Wrote test cases for Virtual Agent and user responses. • Created reports based on VA Analytics and developed a VA Analytics Dashboard. • Participated in test execution, results analysis and defect reporting