Transformative Training & Quality Leader | BPO Industry With 25+ years of experience leading global training and quality initiatives in the BPO sector, I specialize in building high-impact learning ecosystems that align with business goals, reduce attrition, and elevate customer satisfaction. My expertise includes: • Training Strategy: Designing compliance-driven curricula (soft skills, product knowledge, regulatory training) for 5,000+ employees. • Quality Assurance: Implementing analytics-powered QA systems that improve service metrics. • Leadership Development: Nurturing talent pipelines promoted to managerial roles. • Tech Integration: Leveraging LMS platforms (Cornerstone, Moodle) and AI-driven tools to slash training costs. As a collaborative leader, I partner with operations teams to align L&D outcomes with client SLAs, ensuring seamless onboarding and campaign profitability. I am passionate about fostering cultures of continuous improvement and data-driven decision-making. Let’s connect if you need a leader who turns training into a competitive advantage.