I'm a ServiceNow developer with 4+ Years of experience in ServiceNow Development and Administration. Primary tool and Skill: ServiceNow, ITSM, ITAM, ITIL, Integrations, Service Catalogue, JavaScript SERVICENOW • Experience working under Agile software development and Scrum methodology in ServiceNow and Sprint activities. • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge & Service Catalog in Service-Now. • Performing core configuration tasks including system UI policies, Business rules, Client scripts, ACLs, Email Notifications, Email scripts, UI actions, Scheduled jobs and SLAs. • Worked on Service Level Management to create and update SLA’s, OLA’s as per the business needs. • Hands-on experience with Glide Forms, Glide Record, Scratchpad, Glide AJAX, and Glide System. • Experience in Server Script (Business Rules/Script Include/Event process/Inbound email action/UI Actions/workflow activities). • Integrations of Service Now such as Web Services using REST messages to external web service providers and Import Set Web Services using Transform Maps. • Sailpoint Integration and Incident Management to automate Incident related notifications directly to individual users and channels. • Worked with Flow designer and automating processes. • Experience in designing, customizing and configuring Service Catalogue forms. • Worked on Update Sets Migration and used batch update set methodology to move the update sets to higher environment.