Enthusiastic IT Support Engineer with over 2 years of experience providing exceptional customer service across all levels (Level 1, 2, and 3). Currently a Senior IT Operations Analyst at Clough in Perth, WA, I hold a Master’s degree from Curtin University and specialize in Azure PowerShell scripting to streamline automation and management tasks in Azure environments. Skilled in managing Microsoft 365 and Office 365 platforms, configuring and maintaining Active Directory services, and utilizing Microsoft Intune for efficient user and device management, I also oversee system deployments, troubleshoot enterprise software applications, and support cloud infrastructure optimization using Microsoft Azure. Proficient in collaborating with development teams through Azure DevOps for CI/CD, I bring expertise in remote desktop support with AnyDesk and Linux system administration. Committed to ITIL best practices, I excel at solving complex technical issues and delivering tailored solutions to meet diverse business needs.