I am a seasoned software engineering leader with over 18 years of experience driving transformational outcomes through process improvement, enterprise CRM implementations, and scalable technology enhancements. My career has been rooted in solving complex business problems by aligning engineering excellence with customer-focused innovation. Currently, I serve as a Senior Technical Program Manager at Amazon, where I lead the delivery of large-scale, cross-functional programs that directly impact global operations. I am passionate about Delivering Results, and I consistently apply Amazon’s Customer Obsession principle to ensure that every program I drive brings measurable value to both end users and the business. Throughout my career, I’ve built and led high-performing engineering and delivery teams, hiring and mentoring talent across geographies. I’ve worked across diverse domains, spearheading CRM modernization efforts, establishing Agile practices, and introducing automated workflows that improved quality, speed, and reliability. I thrive in fast-paced environments where Ownership, Bias for Action, and Insisting on the Highest Standards are essential to success. My ability to connect technical strategy with execution has helped organizations unlock operational efficiency and drive sustained innovation at scale.