Experienced Technical Product Owner with 12+ years in IT Service Delivery and Product Management, driving digital transformation and process automation. Skilled in platform development, real-time reporting, and delivering data-driven insights to enhance organizational efficiency. Adept at bridging technical and business domains, collaborating with cross-functional teams to create innovative solutions. Currently managing global service delivery operations, improving IT performance, and ensuring client satisfaction through automation, ITIL practices, and stakeholder engagement. Hands-on experience with : -IT Service management, Product, Delivery Management -Google Workspace with AppSheet and Looker -Office 365 Power Platform (SharePoint Online) -Productivity Tools Implementation, Migration and Administration (Certified in Google/Microsoft) -API Integration (like GDS, Google/Map, Sabre) Corporate/Online/Social Trainer for: -Low/No-Code Platforms (Google Appsheet) -Web Development (PWA) -Google Workspace Administrator (Certified) -Microsoft / Office 365 Products and Administration - MCSA (Certified) International Exposure -Onsite experience of more than 3 years in Europe(Germany, Denmark, Poland) For Business Process Automation, Workflows, SharePoint and Office 365, Google Workspace implementation & Trainings