Hi, I'm Deepshikha! 👋 I've spent the past several years working in customer support, helping businesses deliver exceptional customer experiences through efficient processes, clear communication, and practical problem-solving. Throughout my career, I've handled thousands of customer interactions and worked on everything from support operations and process documentation to AI-powered workflows and knowledge management. Along the way, I've built templates, SOPs, and prompt libraries that save time while maintaining a high standard of customer service. I created Customer Support OS to share the systems and resources I wish I had when I started. My goal is to help customer support professionals, virtual assistants, founders, and small teams work faster, communicate better, and provide a consistently great customer experience.