✅ I am a proactive and achievement-oriented professional with over 16 years of experience in the field of Project / Program Management, Process, Release, Risk and Incident Managements for applications (with multiple technologies) catering to multiple geographies with planning, strategy preparation, project analysis & leading teams. ✅ Currently associated with JKB Financial Inc. Roseville as Program Manager / IT Head (Contractual) and coordinating all program management activities with Program Managers, ensuring that appropriate steps are taken as per company road-map and compliant with external partners. ✅ I am a forward-thinking person with proficiency in incident Mitigation & Service Resolution and Recovery along with Stakeholder Status Reporting, Resource Management, Root Cause Analysis, Reporting & Release Management with documentation of Use Cases, SRS, Change Requests and Capacity Management, Data Driven Reporting, Matrix managing, Change Management & Reporting to Senior Management.