Accomplished Business/Operational Transformation Leader with 23+ years of success in leading global large-scale projects and strategic initiatives across Sales/ Service Operations. Adept at managing transformative change for global organizations. This involves aligning Lean processes, tools, people and developing robust training programs that results in enhancing customer satisfaction, operational efficiency, adoption and business performance. Expertise in Customer Success Management, Business Process Management, Operations and Continual Service Improvement initiatives across diverse industries (Telecom, Aeronautics, IT/ITES). An ITIL Expert with a passion for driving excellence (using ITIL, Six Sigma, LEAN, ISO 20000, PRINCE2, digital automation) and fostering continual improvement across matrix business environments.