About Me – Unlock the Power of Data with Expert Guidance! I am a seasoned Business Analyst with 16+ years of expertise in Data Analytics, Business Intelligence (BI), Capacity Planning, and Vendor Management. With a deep understanding of Tableau, VBA, SQL, and Advanced Excel, I specialize in transforming complex data into actionable insights that drive strategic decision-making and operational efficiency. My last role as Lead Planning Analyst at American Express, I worked with cross-functional teams to optimize KPIs, manage process metrics, enhance resource planning, and implement process improvements. My expertise spans across: ✔ Data-Driven Decision Making – Leveraging analytics to improve business performance. ✔ Call Center & Workforce Management – Expertise in ACD systems (CMS Avaya, Ameyo, Avaya Dialer). ✔ Real-Time Performance Monitoring – Ensuring seamless operations with proactive solutions. ✔ Incentive & Compensation Management – Certified in Varicent for Incentive Management. ✔ Business Continuity Planning (BCP) – Developing strategies for resilience and efficiency. As a mentor, I bring practical, real-world experience to help professionals and businesses harness the full potential of Excel (basic and Advance), BI tools, and analytics for success. Whether you’re looking to improve your data skills, optimize reporting, or streamline processes, I’m here to guide you 1:1 on Topmate! 🚀 Let’s unlock data-driven success together! Book a session now. 🔗✨