PMP® and ITIL® Certified Technical Project Manager with 14+ years of experience across BFSI, Payments, AML/Fraud, Production Support, IT Operations, and Enterprise Governance. Worked with global organizations including HSBC, NICE Actimize, Amdocs, BNP Paribas, and IBM. I help professionals with: Production Support interview preparation Technical Project Management transition Incident & Release Management guidance Resume reviews BFSI operations interview coaching Career growth strategies for support engineers Specialized in: IT Operations, Incident Management, Service Transition, Stakeholder Management, Agile Governance, Jira, ServiceNow, and Enterprise Delivery.