A passionate Salesforce professional with over 5 years of experience in the Business Banking domain, and an Executive Program in General Management Certification from IIM Calcutta. I bring a robust skill set in Salesforce development and administration, backed by 200+ Trailhead badges and 9 certifications and 3 successful project deliveries. Key Expertise: • Development: Proficient in Apex, Triggers, Asynchronous Apex, LWC, and Integration. • Configuration & Customization: Skilled in leveraging out-of-the-box features like objects, fields, validation rules, data security, reports, and dashboards. • Process Automation: Hands-on experience with Workflow Rules, Process Builder, and Flows to streamline business processes. • Service Cloud Implementation: Delivered end-to-end implementations, including Web-to-Case, Email-to-Case, Omni-Channel, and email templates. • Deployment & Testing: Proficient in Deployment Tools, Change Sets, Debug Logs, Test Classes, and Data Loader. • Ncino Product Knowledge: Familiar with configuring screens, screen sections, routes, groups, and field sets.