I’m a Senior UX Program Manager at Google, passionate about helping UX researchers uncover valuable insights to create world-class products. I thrive at the intersection of design, research, and strategy, managing global research agency partnerships to deliver impactful insights from across the globe. Currently I am fascinated by the transformative potential of AI and how it can be used for good. I believe in the power of empathy, small joys, and good karma—values that earned me the Deloitte Global Impact Award for Ethical Leadership in 2022. Outside of work, I'm a globetrotter with a love for exploring new cultures and cuisines. 🌎 Let’s connect! *** Professional Experience *** • CURRENT ROLE: I manage Google's external research agency partnerships within the UX Agency Management team. My mission is to empower our UX researchers with top-tier agencies, ensuring we have the insights to build the best possible Google products and experiences. • COMPETENCIES: - Strategic Cost Management: I excel at identifying cost efficiencies, negotiating favorable rates, and driving transparency in agency pricing. - Risk Mitigation: My meticulous attention to compliance, security, and contracts safeguards Google's interests, reputation, and user data. - Cross-Functional Collaboration: I bridge teams across UX, Operations, Security and Legal to streamline processes and optimize agency engagements. • IMPACT: - Saved Google $XXM through defining pricing frameworks and negotiating lower agency rates. - Safeguarded Google by conducting rigorous due diligence, security assessments, and contract reviews for numerous research agencies. - Boosted product velocity by strategically expanding our agency roster and proactively managing relationships to provide rapid research support. - Strengthened focus on DEI by promoting diverse agencies and driving initiatives to ensure inclusive research practices. • SKILLS: Vendor Management, Program Management, People Management, Operations, Talent Development and Coaching, Performance Management, Recruitment, Project Delivery, Project Management, User Interface Design, User Experience Design, MS SharePoint, Adobe XD, Adobe Photoshop, Prototyping, Wireframe, Knowledge Management, Content Strategy, Data-driven decision making