Recent Project Management in IT graduate transitioning into an IT support role. Well-versed in troubleshooting hardware, software, and network issues. Proficient in OS deployment, imaging, and software installation across Windows, macOS, and Linux environments. Experienced in Active Directory user management, group policy configuration, and domain administration. Skilled in configuring and troubleshooting TCP/IP, DHCP, DNS, and VPN connections. Familiar with remote desktop tools, scripting (PowerShell, Bash), and virtualization technologies (VMware, Hyper-V). Adept at documenting procedures, creating knowledge base articles, and providing end-user training. Strong problem-solving abilities with a structured approach to root cause analysis. Excellent communication and customer service skills for efficient end-user support. Quick learner with a passion for technology and continuous skill development. Eager to leverage unique blend of technical expertise and project management background in an IT support team.