Ongoing Security Solution Support (large biz)

Have peace of mind, as your Cygnus Solutions rep will offer full technical support for the security solution implemented.

At Cygnus, we will work with the vendor's support and account management team to ensure 99.9% uptime SLA within Cygnus control. Our offerings will maintain the solution versions, patching, vulnerabilities, dashboards, integration requirements, and more. We offer full support for services of your security solution.

1. Troubleshoot and maintain all aspects of the implemented security solution.

2. Act as the primary point of contact for all trouble tickets, working closely with Technical Account Managers and Technical Support teams.

3. Ensure that all versions of the security solution are up to date and that endpoints remain hardened against threats.

4. Continuously monitor and report on threats identified within the environment and endpoints, including vulnerabilities and other security risks to the company's SOC.

5. Provide advisory services and guidance in response to identified threats.

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Large Business Offering

1000-5000 endpoints

Billed Monthly

Book a call to discuss the offering in more detail and strategy session(s)